Ceramic hob scraper and sponge set

• Comfortable and easy grip thanks to its soft rubber handle, providing full control during cleaning.
• Cleans deeply without scratching the vitroceramic or induction cooktop, ensuring effective and safe cleaning.
• Recommended for removing the most embedded dirt on pans, griddles, and pots, making it easier to clean tough surfaces.
• Dishwasher safe, ensuring quick and easy cleaning of the utensil.
• The microfiber sponge has one side with texture to trap embedded dirt and on the other side, a microfiber surface for gentle cleaning.

SHIPPING

At Vigar, we want receiving your order to be simple and fast:

• Free shipping: Available for orders over €50 within Spain (Peninsula).
• Standard shipping: For orders under €50, the cost will be €5.95, with an estimated delivery time of 24/48 hours.

If you have any questions about your shipment, do not hesitate to contact us at info@vigar.com.

RETURNS

What is the return period for my order?

You have a period of 15 days from the receipt of your order to request a return. If you have any questions or need to make the request, our Customer Service team is available to help you.

Write to us at info@vigar.com, and we will be happy to assist you with whatever you need.

What should I do if I want to return a product?

If your order is within the established period (15 business days), you can make the return by contacting our Customer Service. Write to us at info@vigar.com, and we will be happy to help you.

Within approximately 24/48 hours from when you notify your return, our carrier will contact you to coordinate the pickup at the location indicated in the return form.

Under what conditions should I return the order?

We evaluate each case individually, but as a general rule, the product must be returned in its original condition and packaging. It must not be used or damaged, and must retain the tags and accessories included in the box.

Do I have to pay return shipping costs?

At Vigar, we value the trust you place in us by choosing our products. Therefore, we work to ensure your satisfaction. If you wish to make a return, the shipping cost (€5.95) must be paid by the customer, except in cases of incomplete orders or defective items, where the return costs will be borne by us.

How do I have to prepare my return?

We want your return to be as easy as possible. You only need to:

Use the original box in which you received the order.

Place the purchase receipt at the bottom of the box. If you bought several items, underline the one you are returning.

Place the product inside the box and check that everything is in order before closing it.

Remember that products must keep their original labels. Thank you for helping us make the process easier!

How will I know that the return of my order has been completed?

Once we receive the items and check their condition, we will proceed to refund the full amount to your credit card. The time it takes for the refund to appear will depend on your bank's conditions; it may take up to about 10 days.

We will send you a confirmation email once the refund has been made. We would love for you to keep your order, but if you decide to return it, we want to make sure you at least have a good experience with us.

Can I return or exchange my online store order at another point of sale that sells the Vigar brand?

To guarantee the return process and comply with our quality standards, we need you to follow our procedure and no returns or exchanges are to be made at other points of sale.

What should I do if the amount of my refund is incorrect?

Although it is very rare, errors can occur. If you believe the amount of your refund is incorrect, please contact our Customer Service by writing to info@vigar.com. We will resolve the issue as soon as possible.

Important note:

VIGAR.COM reserves the right to reject returns that are notified or sent outside the established deadline or that do not meet the original product conditions.