WARRANTY
In case the product you have purchased is not to your liking, don't worry, we will refund the money for the purchased items. You decide. Remember that if you are not satisfied with your purchase, we are not satisfied with our service either.
Quality Policy (06/10/2017)
The Quality Policy established by the General Management of VIGAR consists of providing an adequate service to the needs of each customer through an orderly management of the entire human and technical structure of the company. To this end, the following guidelines are established:
- Offer innovative, accessible, functional, fun, and quality products.
- Include a commitment to comply with legal, regulatory, and other subscribed requirements and to continuously improve the effectiveness of the Quality Management System.
- Promote contact and dialogue with customers and suppliers as strategic factors in the company.
- Encourage the participation of all company personnel in problem-solving, detection of resource deficiencies..., necessary to achieve continuous improvement in internal operations and establish the appropriate framework for defining and reviewing quality objectives.
- Respond to all claims made by customers.
- Provide appropriate training to personnel so that their operational efficiency and functionality are increasingly high, as well as their awareness of quality.
- Be a leading brand in the design and creation of utensils and everyday household items.
- Increase sales through a greater variety of products and quality that meet customer needs.
- Provide the necessary means for this policy to be communicated and kept up to date within the organization.
The General Management of VIGAR aims to improve its competitive position in the market by strictly monitoring this policy, serving as a reference for setting quality objectives.
