COURRIER COST

SHIPPING

At Vigar, we want receiving your order to be simple and fast:

• Free shipping: Available for orders over 50€ within Spain (Mainland).
• Standard shipping: For orders under 50€, the cost will be 5.95€, with an estimated delivery time of 24/48 hours.

If you have any questions about your shipment, do not hesitate to contact us at info@vigar.com.

RETURNS

What is the return period for my order?

You have a period of 15 days from the time you receive your order to request a return. If you have any questions or need to make the request, our Customer Service team is available to help you.

Write to us at info@vigar.com, and we will be happy to assist you with whatever you need.

What should I do if I want to return a product?

If your order is within the established timeframe (15 business days), you can make the return by contacting our Customer Service. Write to us at info@vigar.com, and we will be happy to assist you.

Within approximately 24/48 hours from when you notify your return, our carrier will contact you to coordinate the pickup at the location indicated in the return form.

What conditions do I need to return the order?

We value each case individually, but as a general rule, the product must be returned in its original condition and packaging. It should not be used or damaged, and it must retain the tags and accessories included in the box.

Do I have to pay return shipping costs?

At Vigar, we value the trust you place in us by choosing our products. Therefore, we work to ensure your satisfaction. If you wish to make a return, the shipping cost (€5.95) must be paid by the customer, except in cases of incomplete orders or defective items, where the return costs will be covered by us.

How do I need to prepare my return?

We want your return to be as easy as possible. You only need to:

Use the original box in which you received the order.

Place the purchase receipt at the bottom of the box. If you purchased multiple items, underline the one you are returning.

Place the product inside the box and check that everything is in order before closing it.

Remember that the products must keep their original labels. Thank you for helping us facilitate the process!

How will I know that the return of my order has been completed?

Once we receive the items and check their condition, we will proceed to refund the total amount to your credit card. The time it takes for the refund to reflect will depend on your bank's policies, it may take up to about 10 days.

"We will send you a confirmation email once the payment has been made. We would love for you to keep your order, but if you decide to return it, we want to ensure that you at least have a good experience with us."

Can I return or exchange my online store order at another point of sale that sells the Vigar brand?

To ensure the return process and meet our quality standards, we need you to follow our procedure and not make returns or exchanges at other points of sale.

What should I do if the amount of my refund is incorrect?

Although it is very rare, mistakes can happen. If you believe that the amount of your refund is incorrect, please contact our Customer Service by writing to info@vigar.com. We will resolve the issue as soon as possible.

Important note:

VIGAR.COM reserves the right to refuse returns that are notified or sent outside the established period or that do not meet the original conditions of the product.